At HunterHunts, we strive to provide high-quality products to our customers. Our products are custom-made and produced on-demand, ensuring uniqueness for each order. Please carefully review our return policy below:

Returns and Exchanges:

  • We do not support returns or exchanges if the customer has ordered the wrong size, color, or if they have simply changed their mind.

Damaged Products or Manufacturing Errors:

  • In the case of a damaged product or a manufacturing error, we offer a free replacement or a refund.
  • Contact us within 30 days of product delivery via our “Submit issue” form and provide a clear photo showing the issue.

Refunds:

  • Refunds for damaged products or manufacturing errors are issued to your HunterHunts account balance.
  • You can withdraw this amount to transfer it back to the original payment method.
  • If your selected billing currency is not United States Dollar (USD), the refund will be returned directly to the original payment source.

Multiple Products with the Same Issue:

  • If there’s an issue affecting multiple products with the same design, an additional photo (or video) showing all affected items in one frame will be required for confirmation purposes.

Non-Responsibility for Wrong Size or Color:

  • HunterHunts will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color.

Unsuccessful Delivery:

  • In the case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund.

DTG Products Print Placement Tolerance:

  • For DTG products, there is a tolerance of 0.5″ for print placement. Minor variations in the placement of the print will not be considered as defects.

We appreciate your understanding and cooperation. If you have any issues, please reach out to our team promptly. Your satisfaction is our priority.

Thank you for choosing HunterHunts!